Think about this … traditional IT support providers succeed when your network fails because of higher service costs.
Managed Services providers, on the other hand, succeed when your network succeeds when it is more predictable and running smoothly. Although not new to the industry, the SMB market is new to this service. This model was generally reserved for enterprise but has now exploded into the SMB market and price model. There are a lot of tools and deliverables that can come in a good MSP Package and all options proactively take care of your network before problems occur.